Services / Tracking
The tracking practice behind every ETIT deployment
Tracking is the discipline that underpins ETIT's vehicle, asset and personal tracking work: sourcing the right hardware, installing it correctly, provisioning the platform and keeping the whole chain working after go-live.
- GNSS + GSM hardware
- Installation network
- Platform provisioning
- Ongoing support
Services / TrackingWhy this service exists
Tracking projects usually fail between the parts, not within them
Buying a device is easy. Making it report reliably, for years, across a fleet with mixed vehicle types and remote depots, is the hard part.
Devices chosen without a survey
Hardware ordered from a catalogue before anyone checked vehicle wiring, power stability or the physical space available for installation.
Installations that do not hold up
Units fitted quickly by untrained technicians come loose, lose power or get disconnected within months.
No plan for coverage gaps
Underground depots, remote roads and dense urban areas each behave differently, and few deployments account for this before rollout.
Platforms nobody was trained on
Access is provisioned on day one, then left unused because no one walked operators through alerts, reports or exceptions.
No route back when a unit fails
A dead device becomes a blind spot indefinitely if there is no defined process for detection, replacement and reinstallation.
What this service covers
One accountable service from device to dashboard
Tracking Services is the operational service that sits underneath ETIT's vehicle, asset and personal tracking work. It covers everything between choosing a device and having usable, trustworthy data appear on a screen: procurement of appropriate hardware, physical installation, SIM and connectivity provisioning, platform account setup and the maintenance work that keeps units reporting over years of use.
The service is deliberately hardware-agnostic in approach even though ETIT supplies its own device range. Fleets frequently arrive with a mix of vehicle ages, power systems and prior installations, and the service is built to survey, document and work with that reality rather than insist on a uniform starting point.
Where this differs from a solution such as fleet management is scope: Tracking Services is the engineering and operational layer — the devices, the installers, the SIMs, the maintenance schedule — rather than the wider programme of policy, reporting cadence and organisational change that a fleet solution wraps around it.
Service scope
- Device selection based on vehicle type, asset class or personal-safety use case
- Site and vehicle survey ahead of installation scheduling
- Professional installation and commissioning by trained technicians
- SIM provisioning and connectivity configuration
- Platform account setup, user roles and initial calibration
- Scheduled maintenance and fault response for installed units
- Replacement and reinstallation when hardware reaches end of life
Capabilities
What the tracking team actually does
- 01
Hardware sourcing and configuration
Selecting and pre-configuring GNSS/GSM units suited to the vehicle, asset or use case.
- 02
Field installation
Technicians installing units to a documented standard, with photographic sign-off.
- 03
Connectivity provisioning
SIM allocation, APN configuration and reporting-interval tuning for each deployment.
- 04
Platform onboarding
Setting up accounts, geofences, alert rules and reports ready for day-one use.
- 05
Maintenance and fault handling
Scheduled checks and a defined process for diagnosing and resolving reporting gaps.
- 06
Asset register and documentation
A record of every device, vehicle or asset pairing, installation date and service history.
What you receive
Deliverables
Installation report per unit
Photographic and written confirmation of every device fitted, with vehicle or asset reference.
Configured platform access
Live accounts with roles, alerts and reports set up for your team from the first day.
Device and asset register
A maintained inventory linking each unit to its vehicle, asset or personal-safety assignment.
Maintenance schedule
An agreed cadence for checks, firmware updates and preventative servicing.
Fault-response process
A documented path for reporting, diagnosing and resolving device or connectivity issues.
How it runs
Delivery steps
01
Survey
Vehicles, assets or personnel are assessed for device type, mounting and connectivity needs.
02
Provision
Hardware and SIMs are configured and platform accounts are prepared ahead of installation.
03
Install
Field technicians fit and commission units, confirming reporting before sign-off.
04
Onboard
Operators and administrators are walked through the platform, alerts and reporting.
05
Sustain
Maintenance, replacement and support continue under an agreed service arrangement.
What changes
Outcomes
01Reliable reporting
Fewer silent devices and fewer gaps in the operational picture.
02A single accountable supplier
One team responsible for hardware, installation and platform, rather than three parties to coordinate.
03A maintained asset record
Clarity on which device is fitted where, and when it was last serviced.
04Faster fault resolution
A defined process replaces ad hoc troubleshooting when a unit stops reporting.
Related
Related services
FAQ
Common questions
Start a conversation
Tell us what needs tracking
Vehicles, assets or people — the survey and scoping process is the same first step regardless of scale.